I have already send you a mail about this same issue which Anthony is facing on 29th Oct and i also renewd my learning subscrition on 7th Sep It is very frustating to contact to support guys for student guide.
Below is the support case url which i raised. I took a look at the case, and the message you're getting from support is accurate, though it looks like they're not describing to your expectation, what "the bug" is. Allow me to elaborate. When we started offering PDF download availability for all courses, there were concerns with subscribers pulling e-books for all courses. We looked at other, popular subscription services and they also have gates in place to provide limits on how much 'data takeaway' users are able to have.
Some of them have much, much more elaborate e-book management including custom apps to control the library and a variety of other methods for controlling a user's available 'library' of content. We took a simpler approach to manage this, and I, when we were putting together how this works, we wanted to put limits into place to prevent abusive or non-training related behavior.
What we put into place is a limit of 10 course PDF e-books. As stated earlier, we define a course PDF as one that is independent of version or language. So with the recent CL update to v13, if someone had already downloaded the CLv10 pdf, they could get a v13 pdf without having the document counted against their limit. Ok, so now to 'the bug'. When the developer who put the code into place wrote it, he did so where he looked back over the last 1 year to determine if someone had hit this limit of 10 PDF course generations.
Unfortunately, he did not account for the logic that if someone renews their subscription, this should reset their usage against the limit. As an example, lets say that someone's subscription runs June - June , and this user renewed in June so that their subscription now expires June and is active and in good standing.
Then in August after their renewal they generated another 4 PDFs. Because all 10 of these are within the same 12 month period independent of their renewal when the user tries to generate another PDF in November, it's going to be seen by the limit code as the 11th PDF generation request. Consequently it's going to fail and report that the user is at their limit.
I've already logged a defect against this behavior, and now we're just waiting for a developer to be assigned to resolve it. I have a feeling that this happened with their most recent release, but they're not handling the error condition of the 'requests more than 10' very well.
Further, now that they're using the same API, they're subject to the same bug that I described above. VC team is separate from the subscription and content UI team, support is probably the best way to continue to move the issue forward. Red Hat Learning Community.
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