The complete handbook to the world of the concierge




















The more the front office staff knows about revenue, turnover and yield management the better the effectiveness of work.

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities.

For current and future hotel general managers, and hotel department heads—i. The complete handbook for the world of the concierge. This book was written from first hand experience and addresses all situations involving a hotel concierge from the philosophy to the the paper clips. It is a comprehensive guide to the hotel concierge. It can be used as a textbook or for training purposes as it has lesson plans and workshhets included. Marketing is the strongest weapon there is for surviving in the hospitality world today.

This book helps both students and professionals to make the necessary connection between hospitality businesses and their consumers.

A separate chapter on marketing research, plus new case studies and examples, help bring this new edition straight to the cutting edge of hospitality marketing. Using data from over hotels, Human Resources Management in the Hotel Industry demonstrates that hotels are just as likely to have experimented with new approaches to HRM as are comparable manufacturing establishments. If you think you will enjoy picking up dry cleaning, walking the dog, getting the shoes repaired, hand delivering documents, doing the grocery or even picking up kids, then this business is right for you.

Running an errand business is a perfect home business for those who wants to work at home, but not tied at home. It is a business where there is no routine, and each day typically brings in different tasks and challenges. Note, however, that this business will only work if you are in a place where people live hectic and busy lives, especially urban areas. To get more in-depth information on how to start an errand business, I suggest you check out the following books:.

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