When you receive a one-beep warning tone indicating an incoming OHVO call, you may respond in one of two ways:. Buttons on your telephone that have not been assigned as CO lines, pooled group or loop buttons, may be programmed as desired. Press the button to be programmed must have been programmed in the database as a multifunction button.
Dial the desired code, referring to the table below. Press the button to be erased. Use this function to test the unit while it is disconnected from the switch. Instructions provided herein will not work on all configurations. Some features may require additional hardware or specific software versions. Search Site by Keyword:. Main Resource privacy policy. Email Sales Email Webmaster. Looking for a Business Telephone System? System Special!
More Comments Here. H-T-P Switch - Controls how intercom calls are received. Station users calling your extension may override these settings using a dial code from their station. For Executive Models Only: character LCD - shows station extensions calling, line ringing information, camp-on information and message waiting information in 3 fields.
Updated by the KSU to show activity. Current Status - top line, 24 characters 2. Date left half of bottom line, characters 3. Time of day right half of bottom line, characters. Line Queue - Puts your extension in line for an available outside line when one becomes available. Call Back - When you dial an extension and get a busy signal, use this feature to signal that extension to ring your phone when idle again.
Pick Up - Allows you to pick up an incoming call that is ringing to an unattended station. While in DND, you will receive no calls, but may place calls as usual. Fixed Feature Buttons:. MUTE - Switches the microphone or handset volume on or off, depending on whether you are using the speakerphone or handset.
Press the flashing outside line button or loop button. If your station is programmed with Preferred Line answer, this second step may be skipped.
Place an Outside Call on Hold:. Answering a Recall: A call that has been holding too long will trigger a recall ring. To answer:. Press outside line, loop or pool button that is flashing quickly if your station has enabled Preferred Line Answer, skip this step. Account Codes If enabled with optional software:. While on an outside line call, press the pre-programmed account code button.
Automatic Call Distribution If enabled with optional software uniform call distribution is automatically disabled. Agent Login and Logout:. To log in, dial the login code "" and the ACD group number or,.
Tone will sound when login is complete. When logged in, the agent will be placed in wrap-up mode before receiving the first ACD call.
If an agent logs in to a group that is at full capacity 16 agents , the agent will hear an error tone. ACD Agent "HELP" Button: Logged in agents on an active call can use this feature, which must be programmed to a flex button, to signal their supervisor that they are in need of assistance.
To Request Supervisor Assistance:. If the supervisor responds to a HELP request and the agent is on a call, the supervisor may use the barge-in button to monitor or give assistance to the agent. Sign up for our Email Newsletter. Shop On-line. Product Lines. Sell Equipment. Phone System How-To. Page Dnd Override Features 2. Dial [4]. Repeat Steps 1 and 2 above to cancel DND.
You will hear a confirmation tone on an Executive Telephone. Press [override]. Dial the system feature code. Dial [1] 2. Dial the station number. Dial [0] 2. Page 57 Features 3. Press the Programmable Feature Button. Dial [0] 5. Press a programmable feature button. The current contents of that button is displayed.
Page 58 Features To program a CO line button: 1. Dial the CO line number Page Hold Features 2. Dial the feature code. Press [save] To erase the contents of a programmable feature button: 1. Press [save] instead of dialing a code. Page Automatic Features Automatic Description You may enable this feature on your telephone to simplify call handling, avoid accidental lost calls, and assist call transfers.
During a telephone conversation: 1. Press a different line button. The first call is automatically placed on Exclusive Hold. Page Reminder Time Features minutes time expires.
You will hear a tone alerting you that the timer has expired and your call is now on System Hold. The green lamp at your telephone will flash slowly and the red lamp at other stations will begin to flash slowly. Exclusive Hold is used only for CO line calls.
Page Other Displays Features 2. Ringback tone is heard or if the called station is in Voice Announce mode, a connection is automatically selected. If the called station is busy, busy tone is heard. BUS Y cbck nex t 4. Page Message Features Message Outgoing Description You may send a message waiting, a customized message, or one of 6 pre-programmed messages to other Executive Key Telephone users on the system.
Page Executive Notify Features 3. Press [send]. To view a message: 1. Press [show] to display the message sent to you.
Executive Notify Description Executive Notify provides you with a method to Press [store]. Press [more] to review the other messages. To cancel a Message Waiting: 1. Page 69 Features Conditions Each time the Night Service code is entered, the system mode of operation changes to the opposite mode.
Page Description You can perform several types of pages: Internal Paging - page a group or place a system- wide internal page. Page Pause Features Pause Description You can insert a pause to generate an intentional delay in dialing on outgoing CO line calls. Conditions Last Number Redial cannot be applied to intercom calls. Save Dialed Number feature code may be stored on any feature button. Speed Dial Description Speed Dial allows you to store frequently dialed numbers.
These numbers are selected for dialing by the appropriate bin number. Page 73 Features 4. You will hear confirmation tone. Page Transfer Features 4. The call is automatically connected and your display shows: C A LL 2. To turn ON the VM indicator lamp: 1. Dial station number. To turn OFF the lamp: 1. Page 79 Features Operation When you hear the alert tone double beep while on a call: 1. Press [yes] to monitor the caller leaving a message or [no] to return to idle. After dialing a busy station and listening to busy tone, press [FEAT].
Press [reject]. To deny Voice Over Busy calls: 1. For a Multi-line conference … 1. Press the HOLD button to place outside parties on hold. The Hold Timer starts. Page 54 Conference To terminate a party during a Conference call: 1. Press the line button of the party you wish to drop.
Press the flashing CONF button. Page Dial-By-Name Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name alphanumeric up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing.
You can dial the station or speed dial bin by pressing a single button. Page 57 Directory Dial 3. Dial the Directory Dial Code [] on the dial pad, -or- Press the flexible button programmed for directory dialing. Page Executive Override Executive Override Executive Override Use of this feature when the executive override warning tone is disabled may be a violation of Federal, State or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature. Press the button to be programmed must be programmed in database as a flexible button.
Dial the desired code. A confirmation tone will sound. You can use the speaker to monitor a call while using the handset to consult with the outside party.
This enables other people in the room to listen to both parties in the conversation. To install the headset, see the Installation Manual. Press the desired flexible button to program. Dial [] on the dial pad. If an error was made during entry, an error tone will sound. Reply handsfree or lift handset for privacy. Press the DSS button of the party to be called if programmed at your phone , -or- Dial the extension number.
Dialing a number in the numbering plan activates the telephone automatically. You will hear ringing if the called station is in the T mode; Lift the handset.
Dial the intercom number. Page Lcr Operation LCR Operation The system automatically selects the original line used to place the call and redials the last number dialed. If that line is busy, the system will select another line from the same group and redial the number.
If no lines are available in the same group, you will receive a busy tone and can queue for a line. The internal or external call is then transferred to the VM port by the telephone system. Message Wait Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system. Page Modem 2. The station that left message will ring. To access the voice mail system, you can either: Dial [], ring directly to , be transferred to Page Mute Mute Mute Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset.
Pressing the illuminated MUTE button again reactivates the microphone. To disable the microphone: 1. Enter the name up to 7 characters may be entered by using keys on the dial pad. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring.
Page Paging Paging Paging If you are given the ability to make page announcements: 1. Dial a three-digit paging code, -or- 3. Dial the desired three-digit paging code. Request the party to meet you on the page. Do not hang up; wait for the requested party to answer. To answer a Meet Me Page: 1.
Replace the handset. Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. Dial a valid message number for the desired custom message. To cancel a custom message: 1. Page 82 Personalized Messages 3. Page Scrollable Canned Messages Personalized Messages Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [ ] or [ ] to scroll through the canned messages and select one.
When the desired message is displayed, pressing the hold button places that message on the station LCD. After placing an outside call, keep the handset off-hook.
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